In order to send any WhatsApp notification, a connection must exist. Check out this link if you don´t have a connection yet.
The WhatsApp Connector enables you to send a single notification to a single phone number by just filling out a short form from the extension.
If you want to send a single notification to a single user, follow these steps:
1.- Click on "Single Notifications" in the Home section, or select if from the menu:
2.- Fill out the form:
2.1.- If you created your template using our app, you can just select it from the Select Template selector.
2.2- If you created your template from the WhatsApp Administrator at the Facebook for Business site, keep in mind that:
- The Facebook Template name is the Facebook name y to the template you want to use:
- The Language Code must match exactly the language used in the Facebook template.
- The phone number must include the country prefix. Otherwise, your notification can either throw an error, or be sent to another user, so make sure you always include the country code.
- The body parameters correspond to the parameters in your Facebook Template. For example, if your message is: "Hi {{1}}, your appointment is at {{2}}", then you would fill Body parameter #1 with "John" and Body parameter #2 with "9:30am".
- The footer parameters correspond to the parameters in the footer of your Facebook template. If for example, your template has a dynamic link like "https://mywebsite.com/{1}}", then you would fill the Footer param #1 field with "link1.html". If you have footer parameters but they are static (so they have no parameters), then leave the Footer params fields blank.
- If the template has a header text variable or a multimedia header (a document, image, or video), then you need to specify the header type and the text or link. That link must point to a publicly available URL.
3.- Click the Send button.
Once you have clicked the Send button, your notification will be queued for delivery. You can refresh The table at the right to check the status of the delivery if you want:
Programming the notification for future delivery
You can also set a specific delivery date, delivery time, and IANA timezone for your notification to be delivered. Keep in mind that:
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- These fields are optional. If you do not fill them out, the notification will be sent immediately.
- The date and time specified must obviously be set to a date after the trigger is triggered. It is a good practice leaving at least a 5 minute margin, otherwise your notification might never arrive to the user.
- All 3 fields must be included for the delivery date and time to be set up. You must enter all 3 or none.
- This is the list of IANA timezones (column TZ identifier).
Other considerations
- You can see the status of all notifications, no matter if they were sent from single notifications, campaigns, Webhooks, API or any other means, in the Messages section. You will find a link to it in the Home section and also in the menu.
- For every single notification sent, a new ticket will be created too so you can track the answer of the client in Zendesk and follow up on the conversation from there. If the phone number exists in Zendesk , that user will be set as a requester in the ticket.
- In order to speed up the workflow, we highly recommend creating the template in our App, so you can select it from the selector in this screen and avoid errors. More information about template creation here.
- When using the ticket sidebar app, a single notification will be sent too, but no ticket will be created. The ticket in use will be updated instead.