Setting up a Webhook to send proactive Whasapp messages from Zendesk

In order to use the Respira WhatsApp Connector, you need to have a Webhook installed in your Admin Center in Zendesk.

This Webhook needs to be pointing at our server, and needs to include a URL that you will find under the Settings section in the Respira Whatsapp Connector Zendesk App.

Setting up a Webhook is very easy. You can find all the information about Zendesk Webhooks in this article.

However, let's see how to set up a Webhook specifically to send WhatsApp notifications using Zendesk.

First, go to your Admin Center in Zendesk, and search for Webhooks:

Then click on Webhooks, and then Actions -> Create Webhook -> Trigger or automation:

Give it a name and a description if you want, and then fill in the form with the following data:

• Endpoint Url: enter the Webhook URL you have under "Settings", in the Respira Whatsapp Connector app. You can copy it by clicking on the "Copy to clipboard" button (see screenshot above).
• Request Method: POST.
• Request Format: Form encoded.
• Authentication: Basic
  • Username: [e-mail]/token => do not forget to add the "/token" to the end of the username parameter
  • Password: your Respira Connection API Key:

Then click Save.

If you did it right, the new Webhook will be available to use in your triggers and automations in Zendesk. If you don't see it, refresh your browser and/or sign out of Zendesk and in again.